FAQs

CLIA Waived Tests currently only provided in New Jersey.

Disclaimer:
The information in this FAQ is provided for educational and informational purposes only and is not a substitute for professional medical advice. Always consult a qualified healthcare provider regarding any questions or concerns about your health.

What is Roots Herbal Healing?

Roots Herbal Healing is a holistic wellness brand dedicated to helping people heal at the root through natural products, advanced supplements, education, and diagnostic screenings.

Do I need to be a certain age to use your products?

Most products are designed for adults 18+. Some may be suitable for teens with parental guidance. Always consult your healthcare provider if unsure.

Are your products organic or natural?

Many of our products are natural or plant-based, and some contain organic ingredients. We also offer advanced wellness formulations that support specific health goals. Each product page clearly states whether a product is natural, organic, or advanced for full transparency.

Do you offer consultations?

Yes. We offer 30-minute and 60-minute holistic wellness consultations to help you identify blockers, set goals, and create a clear healing pathway.

Do you offer consultations?

Yes. We offer 30-minute and 60-minute holistic wellness consultations to help you identify blockers, set goals, and create a clear healing pathway.

How do I know which product is right for me?

You can browse by category, shop by wellness goal, or book a consultation for personalized guidance. We also provide education, blogs, and digital guides to help you make the best choice.

Where do you ship?

We currently ship across the United States & some areas around the world. More regions will be added soon.

Do you have a refund or return policy?

For safety and quality reasons, we cannot accept returns on consumable wellness products. Please review our full Refund Policy in the footer for details.

PRODUCT & INGREDIENT FAQS 

Disclaimer:
Our products support general wellness and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before using supplements, herbs, or topical products, especially if pregnant, breastfeeding, or taking medication.

Are your supplements safe?

Yes. We partner with trusted manufacturers and ensure our products are crafted with clean, high-quality ingredients. Always consult a healthcare provider if you have medical conditions or take prescription medications.

What’s the difference between natural, organic, and advanced products?

Natural:Made with plant-based or earth-sourced ingredients.

Organic:Contains ingredients grown without synthetic chemicals.

Advanced:Scientifically enhanced formulas designed for targeted support (e.g., energy, gut health, hormones)

Clear labels on each product page make it easy to understand.

How do I store my products?

Keep supplements in a cool, dry place. Store sea moss powders or hydration products in airtight containers. Creams and body blends should be kept away from heat and direct sunlight.

Can I use your products if I’m pregnant or breast feeding? 

Please consult your healthcare provider before using any herbal, supplement, or wellness product during pregnancy or breastfeeding.

How long does it take to see results?

Everybody responds differently. Most customers feel benefits within 2–4 weeks with consistent use.

ROOTS DIAGNOSTICS FAQS

Disclaimer:
Our products support general wellness and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before using supplements, herbs, or topical products, especially if pregnant, breastfeeding, or taking medication.

What is Roots Diagnostics? 

Roots Diagnostics is the testing and wellness division of Roots Herbal Healing, offering biometric screenings, rapid tests, and corporate wellness programs.

Are your screenings CLIA-waived?

Yes. All tests are performed using CLIA-waived equipment by trained professionals.

What screenings do you offer? 

We offer:

  • Blood Pressure, Heart Rate & BMI
  • Glucose (Fingerstick)
  • Cholesterol / Lipid Panel
  • Hemoglobin A1c
  • Full Wellness Panel
  • Rapid Flu, COVID-19, Strep, & STD Panels
  • Corporate On-Site Wellness events
  • Wellness consultations

Do I need insurance? 

No insurance isrequired. All services areprivate-pay.

How long do screenings take? 

Most individual screenings take5–15 minutes.
Corporate events vary based on team size.

How fast are the results? 

Most results are ready within minutes.
Some corporate reporting may take 24–48 hours depending on the package.

Is my information confidential?

Yes. All results and client details are kept confidential in accordance with privacy guidelines.

Do you travel for corporate wellness events?

Yes. We provide on-site services for businesses, churches, schools, and community organizations across New Jersey and nearby regions.

What happens after I receive my results?

You’ll receive clear explanations, plus optional guidance on next steps, including lifestyle tips, natural support, and follow-up recommendations.

How do I book?

You can schedule individual screenings or corporate wellness events directly through our Roots Diagnostics section in Shopify.